Loading [MathJax]/extensions/tex2jax.js

Digital Transformation and the Implementation of Agile Work in the Financial Services Sector: A Multiple Case Study

Research output: Chapter in book/report/conference proceedingConference contributionResearchpeer review

Authors

  • Christoph Schwarzbach
  • Oliver Werth
  • Davinia Rodríguez Cardona
  • Michael H. Breitner

External Research Organisations

  • European University of Applied Sciences for Distance Learning Hamburg
  • OFFIS - Institute for Information Technology

Details

Original languageEnglish
Title of host publicationProceedings of the 58th Hawaii International Conference on System Sciences, HICSS 2025
EditorsTung X. Bui
Pages4574-4583
Number of pages10
ISBN (electronic)9780998133188
Publication statusPublished - 7 Jan 2025
Event58th Hawaii International Conference on System Sciences, HICSS 2025 - Honolulu, United States
Duration: 7 Jan 202510 Jan 2025
https://hicss.hawaii.edu/

Publication series

NameProceedings of the Annual Hawaii International Conference on System Sciences
ISSN (Print)1530-1605

Abstract

Digital transformation poses challenges for incumbent financial services providers. Agile work methods are implemented as a possible response. Using Work System Theory as the underlying theoretical lens we conducted a holistic multiple case study analysis with a total of 21 interviews from three different financial services companies. This allows us to investigate three implementation journeys: (1) an agile working environment parallel to the traditional organization, (2) a complete business area implementing agile work in a horizontal internal substructure, and (3) agile methods applied in an external workspace. Our interviews indicate that agile work is suitable for traditional financial services providers to organize digital transformation projects within a holistic digitization strategy. New organizational cultures must be open-minded and inclusive toward existing structures. Back-end systems need to be compatible with the developed technologies.

Keywords

    Agile Work, Digital Transformation, Financial Services, Multiple Case Study, Work Systems

ASJC Scopus subject areas

Cite this

Digital Transformation and the Implementation of Agile Work in the Financial Services Sector: A Multiple Case Study. / Schwarzbach, Christoph; Werth, Oliver; Cardona, Davinia Rodríguez et al.
Proceedings of the 58th Hawaii International Conference on System Sciences, HICSS 2025. ed. / Tung X. Bui. 2025. p. 4574-4583 (Proceedings of the Annual Hawaii International Conference on System Sciences).

Research output: Chapter in book/report/conference proceedingConference contributionResearchpeer review

Schwarzbach, C, Werth, O, Cardona, DR, Breitner, MH & von der Schulenburg, JMG 2025, Digital Transformation and the Implementation of Agile Work in the Financial Services Sector: A Multiple Case Study. in TX Bui (ed.), Proceedings of the 58th Hawaii International Conference on System Sciences, HICSS 2025. Proceedings of the Annual Hawaii International Conference on System Sciences, pp. 4574-4583, 58th Hawaii International Conference on System Sciences, HICSS 2025, Honolulu, Hawaii, United States, 7 Jan 2025. <https://hdl.handle.net/10125/109395>
Schwarzbach, C., Werth, O., Cardona, D. R., Breitner, M. H., & von der Schulenburg, J. M. G. (2025). Digital Transformation and the Implementation of Agile Work in the Financial Services Sector: A Multiple Case Study. In T. X. Bui (Ed.), Proceedings of the 58th Hawaii International Conference on System Sciences, HICSS 2025 (pp. 4574-4583). (Proceedings of the Annual Hawaii International Conference on System Sciences). https://hdl.handle.net/10125/109395
Schwarzbach C, Werth O, Cardona DR, Breitner MH, von der Schulenburg JMG. Digital Transformation and the Implementation of Agile Work in the Financial Services Sector: A Multiple Case Study. In Bui TX, editor, Proceedings of the 58th Hawaii International Conference on System Sciences, HICSS 2025. 2025. p. 4574-4583. (Proceedings of the Annual Hawaii International Conference on System Sciences).
Schwarzbach, Christoph ; Werth, Oliver ; Cardona, Davinia Rodríguez et al. / Digital Transformation and the Implementation of Agile Work in the Financial Services Sector : A Multiple Case Study. Proceedings of the 58th Hawaii International Conference on System Sciences, HICSS 2025. editor / Tung X. Bui. 2025. pp. 4574-4583 (Proceedings of the Annual Hawaii International Conference on System Sciences).
Download
@inproceedings{ce90412977144b51a34b9657839548d2,
title = "Digital Transformation and the Implementation of Agile Work in the Financial Services Sector: A Multiple Case Study",
abstract = "Digital transformation poses challenges for incumbent financial services providers. Agile work methods are implemented as a possible response. Using Work System Theory as the underlying theoretical lens we conducted a holistic multiple case study analysis with a total of 21 interviews from three different financial services companies. This allows us to investigate three implementation journeys: (1) an agile working environment parallel to the traditional organization, (2) a complete business area implementing agile work in a horizontal internal substructure, and (3) agile methods applied in an external workspace. Our interviews indicate that agile work is suitable for traditional financial services providers to organize digital transformation projects within a holistic digitization strategy. New organizational cultures must be open-minded and inclusive toward existing structures. Back-end systems need to be compatible with the developed technologies.",
keywords = "Agile Work, Digital Transformation, Financial Services, Multiple Case Study, Work Systems",
author = "Christoph Schwarzbach and Oliver Werth and Cardona, {Davinia Rodr{\'i}guez} and Breitner, {Michael H.} and {von der Schulenburg}, {J. Matthias Graf}",
note = "Publisher Copyright: {\textcopyright} 2025 IEEE Computer Society. All rights reserved.; 58th Hawaii International Conference on System Sciences, HICSS 2025, HICSS 2025 ; Conference date: 07-01-2025 Through 10-01-2025",
year = "2025",
month = jan,
day = "7",
language = "English",
series = "Proceedings of the Annual Hawaii International Conference on System Sciences",
pages = "4574--4583",
editor = "Bui, {Tung X.}",
booktitle = "Proceedings of the 58th Hawaii International Conference on System Sciences, HICSS 2025",
url = "https://hicss.hawaii.edu/",

}

Download

TY - GEN

T1 - Digital Transformation and the Implementation of Agile Work in the Financial Services Sector

T2 - 58th Hawaii International Conference on System Sciences, HICSS 2025

AU - Schwarzbach, Christoph

AU - Werth, Oliver

AU - Cardona, Davinia Rodríguez

AU - Breitner, Michael H.

AU - von der Schulenburg, J. Matthias Graf

N1 - Publisher Copyright: © 2025 IEEE Computer Society. All rights reserved.

PY - 2025/1/7

Y1 - 2025/1/7

N2 - Digital transformation poses challenges for incumbent financial services providers. Agile work methods are implemented as a possible response. Using Work System Theory as the underlying theoretical lens we conducted a holistic multiple case study analysis with a total of 21 interviews from three different financial services companies. This allows us to investigate three implementation journeys: (1) an agile working environment parallel to the traditional organization, (2) a complete business area implementing agile work in a horizontal internal substructure, and (3) agile methods applied in an external workspace. Our interviews indicate that agile work is suitable for traditional financial services providers to organize digital transformation projects within a holistic digitization strategy. New organizational cultures must be open-minded and inclusive toward existing structures. Back-end systems need to be compatible with the developed technologies.

AB - Digital transformation poses challenges for incumbent financial services providers. Agile work methods are implemented as a possible response. Using Work System Theory as the underlying theoretical lens we conducted a holistic multiple case study analysis with a total of 21 interviews from three different financial services companies. This allows us to investigate three implementation journeys: (1) an agile working environment parallel to the traditional organization, (2) a complete business area implementing agile work in a horizontal internal substructure, and (3) agile methods applied in an external workspace. Our interviews indicate that agile work is suitable for traditional financial services providers to organize digital transformation projects within a holistic digitization strategy. New organizational cultures must be open-minded and inclusive toward existing structures. Back-end systems need to be compatible with the developed technologies.

KW - Agile Work

KW - Digital Transformation

KW - Financial Services

KW - Multiple Case Study

KW - Work Systems

UR - http://www.scopus.com/inward/record.url?scp=105005143681&partnerID=8YFLogxK

M3 - Conference contribution

AN - SCOPUS:105005143681

T3 - Proceedings of the Annual Hawaii International Conference on System Sciences

SP - 4574

EP - 4583

BT - Proceedings of the 58th Hawaii International Conference on System Sciences, HICSS 2025

A2 - Bui, Tung X.

Y2 - 7 January 2025 through 10 January 2025

ER -

By the same author(s)