Details
Original language | English |
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Title of host publication | Proceedings of the 58th Hawaii International Conference on System Sciences, HICSS 2025 |
Editors | Tung X. Bui |
Pages | 4574-4583 |
Number of pages | 10 |
ISBN (electronic) | 9780998133188 |
Publication status | Published - 7 Jan 2025 |
Event | 58th Hawaii International Conference on System Sciences, HICSS 2025 - Honolulu, United States Duration: 7 Jan 2025 → 10 Jan 2025 https://hicss.hawaii.edu/ |
Publication series
Name | Proceedings of the Annual Hawaii International Conference on System Sciences |
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ISSN (Print) | 1530-1605 |
Abstract
Digital transformation poses challenges for incumbent financial services providers. Agile work methods are implemented as a possible response. Using Work System Theory as the underlying theoretical lens we conducted a holistic multiple case study analysis with a total of 21 interviews from three different financial services companies. This allows us to investigate three implementation journeys: (1) an agile working environment parallel to the traditional organization, (2) a complete business area implementing agile work in a horizontal internal substructure, and (3) agile methods applied in an external workspace. Our interviews indicate that agile work is suitable for traditional financial services providers to organize digital transformation projects within a holistic digitization strategy. New organizational cultures must be open-minded and inclusive toward existing structures. Back-end systems need to be compatible with the developed technologies.
Keywords
- Agile Work, Digital Transformation, Financial Services, Multiple Case Study, Work Systems
ASJC Scopus subject areas
- Engineering(all)
- General Engineering
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Proceedings of the 58th Hawaii International Conference on System Sciences, HICSS 2025. ed. / Tung X. Bui. 2025. p. 4574-4583 (Proceedings of the Annual Hawaii International Conference on System Sciences).
Research output: Chapter in book/report/conference proceeding › Conference contribution › Research › peer review
}
TY - GEN
T1 - Digital Transformation and the Implementation of Agile Work in the Financial Services Sector
T2 - 58th Hawaii International Conference on System Sciences, HICSS 2025
AU - Schwarzbach, Christoph
AU - Werth, Oliver
AU - Cardona, Davinia Rodríguez
AU - Breitner, Michael H.
AU - von der Schulenburg, J. Matthias Graf
N1 - Publisher Copyright: © 2025 IEEE Computer Society. All rights reserved.
PY - 2025/1/7
Y1 - 2025/1/7
N2 - Digital transformation poses challenges for incumbent financial services providers. Agile work methods are implemented as a possible response. Using Work System Theory as the underlying theoretical lens we conducted a holistic multiple case study analysis with a total of 21 interviews from three different financial services companies. This allows us to investigate three implementation journeys: (1) an agile working environment parallel to the traditional organization, (2) a complete business area implementing agile work in a horizontal internal substructure, and (3) agile methods applied in an external workspace. Our interviews indicate that agile work is suitable for traditional financial services providers to organize digital transformation projects within a holistic digitization strategy. New organizational cultures must be open-minded and inclusive toward existing structures. Back-end systems need to be compatible with the developed technologies.
AB - Digital transformation poses challenges for incumbent financial services providers. Agile work methods are implemented as a possible response. Using Work System Theory as the underlying theoretical lens we conducted a holistic multiple case study analysis with a total of 21 interviews from three different financial services companies. This allows us to investigate three implementation journeys: (1) an agile working environment parallel to the traditional organization, (2) a complete business area implementing agile work in a horizontal internal substructure, and (3) agile methods applied in an external workspace. Our interviews indicate that agile work is suitable for traditional financial services providers to organize digital transformation projects within a holistic digitization strategy. New organizational cultures must be open-minded and inclusive toward existing structures. Back-end systems need to be compatible with the developed technologies.
KW - Agile Work
KW - Digital Transformation
KW - Financial Services
KW - Multiple Case Study
KW - Work Systems
UR - http://www.scopus.com/inward/record.url?scp=105005143681&partnerID=8YFLogxK
M3 - Conference contribution
AN - SCOPUS:105005143681
T3 - Proceedings of the Annual Hawaii International Conference on System Sciences
SP - 4574
EP - 4583
BT - Proceedings of the 58th Hawaii International Conference on System Sciences, HICSS 2025
A2 - Bui, Tung X.
Y2 - 7 January 2025 through 10 January 2025
ER -