If You Ask Nicely: A Digital Assistant Rebuking Impolite Voice Commands

Research output: Chapter in book/report/conference proceedingConference contributionResearch

Authors

External Research Organisations

  • University of Bremen
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Details

Original languageEnglish
Title of host publicationProceedings of the 20th ACM International Conference on Multimodal Interaction
PublisherAssociation for Computing Machinery (ACM)
Pages95-102
Number of pages8
ISBN (electronic)9781450356923
ISBN (print)9781450356923
Publication statusPublished - 2 Oct 2018
Externally publishedYes
Event20th ACM International Conference on Multimodal Interaction - Boulder, United States
Duration: 16 Oct 201820 Oct 2018

Abstract

Digital home assistants have an increasing influence on our everyday lives. The media now reports how children adapt the consequential, imperious language style when talking to real people. As a response to this behavior, we considered a digital assistant rebuking impolite language. We then investigated how adult users react when being rebuked by the AI. In a between-group study (N = 20), the participants were being rejected by our fictional speech assistant “Eliza” when they made impolite requests. As a result, we observed more polite behavior. Most test subjects accepted the AI's demand and said “please” significantly more often. However, many participants retrospectively denied Eliza the entitlement to politeness and criticized her attitude or refusal of service.

Keywords

    Computers are social actors, Politeness, Social psychology, Speech assistant, Voice interface

ASJC Scopus subject areas

Cite this

If You Ask Nicely: A Digital Assistant Rebuking Impolite Voice Commands. / Bonfert, Michael; Spliethöver, Maximilian; Arzaroli, Roman et al.
Proceedings of the 20th ACM International Conference on Multimodal Interaction. Association for Computing Machinery (ACM), 2018. p. 95-102.

Research output: Chapter in book/report/conference proceedingConference contributionResearch

Bonfert, M, Spliethöver, M, Arzaroli, R, Lange, M, Hanci, M & Porzel, R 2018, If You Ask Nicely: A Digital Assistant Rebuking Impolite Voice Commands. in Proceedings of the 20th ACM International Conference on Multimodal Interaction. Association for Computing Machinery (ACM), pp. 95-102, 20th ACM International Conference on Multimodal Interaction, Boulder, Colorado, United States, 16 Oct 2018. https://doi.org/10.1145/3242969.3242995
Bonfert, M., Spliethöver, M., Arzaroli, R., Lange, M., Hanci, M., & Porzel, R. (2018). If You Ask Nicely: A Digital Assistant Rebuking Impolite Voice Commands. In Proceedings of the 20th ACM International Conference on Multimodal Interaction (pp. 95-102). Association for Computing Machinery (ACM). https://doi.org/10.1145/3242969.3242995
Bonfert M, Spliethöver M, Arzaroli R, Lange M, Hanci M, Porzel R. If You Ask Nicely: A Digital Assistant Rebuking Impolite Voice Commands. In Proceedings of the 20th ACM International Conference on Multimodal Interaction. Association for Computing Machinery (ACM). 2018. p. 95-102 doi: 10.1145/3242969.3242995
Bonfert, Michael ; Spliethöver, Maximilian ; Arzaroli, Roman et al. / If You Ask Nicely : A Digital Assistant Rebuking Impolite Voice Commands. Proceedings of the 20th ACM International Conference on Multimodal Interaction. Association for Computing Machinery (ACM), 2018. pp. 95-102
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AU - Arzaroli, Roman

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