A multi-level understanding of trust development in contexts of blurred organizational boundaries: the case of crowdfunding

Research output: Contribution to journalArticleResearchpeer review

Authors

  • Theresia Harrer
  • Othmar M. Lehner
  • Christiana Weber

External Research Organisations

  • Hanken School of Economics (Hanken)
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Details

Original languageEnglish
Article number101247
JournalScandinavian journal of management
Volume39
Issue number1
Early online date21 Nov 2022
Publication statusPublished - Mar 2023

Abstract

Are trust development processes in settings of blurred organizational boundaries different from those in conventional organizational settings, and if so, how? Taking the crowdfunding campaigns of the Fin-Tech Monzo as examples of settings of blurred organizational boundaries, we analyze how the three main trust forms (individual, organizational, and institutional trust) emerge and interact in the campaigns’ online discourse and develop a process model that captures distinct trust development dynamics. We contribute to the trust literature by highlighting increased dynamics and co-existence of trust forms, and by showing that the validation of extra-organizational boundary spanners is crucial to compensate for a missing personal interaction in settings of blurred organizational boundaries. We also contribute to the crowdfunding literature and derive managerial implications.

Keywords

    Blurred boundaries, Crowdfunding, Discourse, Dynamic lens, Multi-level inquiry, Single case study, Trust

ASJC Scopus subject areas

Cite this

A multi-level understanding of trust development in contexts of blurred organizational boundaries: the case of crowdfunding. / Harrer, Theresia; Lehner, Othmar M.; Weber, Christiana.
In: Scandinavian journal of management, Vol. 39, No. 1, 101247, 03.2023.

Research output: Contribution to journalArticleResearchpeer review

Harrer T, Lehner OM, Weber C. A multi-level understanding of trust development in contexts of blurred organizational boundaries: the case of crowdfunding. Scandinavian journal of management. 2023 Mar;39(1):101247. Epub 2022 Nov 21. doi: 10.1016/j.scaman.2022.101247
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