See you soon again, chatbot? A design taxonomy to characterize user-chatbot relationships with different time horizons

Publikation: Beitrag in FachzeitschriftArtikelForschungPeer-Review

Autoren

  • Marcia Nißen
  • Driton Selimi
  • Antje Janssen
  • Davinia Rodríguez Cardona
  • Michael H. Breitner
  • Tobias Kowatsch
  • Florian von Wangenheim

Externe Organisationen

  • ETH Zürich
  • Universität St. Gallen (HSG)
  • Bhn Dienstleistungs GmbH & Co. KG
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Details

OriginalspracheEnglisch
Aufsatznummer107043
FachzeitschriftComputers in human behavior
Jahrgang127
Frühes Online-Datum5 Okt. 2021
PublikationsstatusVeröffentlicht - Feb. 2022

Abstract

Users interact with chatbots for various purposes and motivations – and for different periods of time. However, since chatbots are considered social actors and given that time is an essential component of social interactions, the question arises as to how chatbots need to be designed depending on whether they aim to help individuals achieve short-, medium- or long-term goals. Following a taxonomy development approach, we compile 22 empirically and conceptually grounded design dimensions contingent on chatbots’ temporal profiles. Based upon the classification and analysis of 120 chatbots therein, we abstract three time-dependent chatbot design archetypes: Ad-hoc Supporters, Temporary Assistants, and Persistent Companions. While the taxonomy serves as a blueprint for chatbot researchers and designers developing and evaluating chatbots in general, our archetypes also offer practitioners and academics alike a shared understanding and naming convention to study and design chatbots with different temporal profiles.

ASJC Scopus Sachgebiete

Zitieren

See you soon again, chatbot? A design taxonomy to characterize user-chatbot relationships with different time horizons. / Nißen, Marcia; Selimi, Driton; Janssen, Antje et al.
in: Computers in human behavior, Jahrgang 127, 107043, 02.2022.

Publikation: Beitrag in FachzeitschriftArtikelForschungPeer-Review

Nißen M, Selimi D, Janssen A, Cardona DR, Breitner MH, Kowatsch T et al. See you soon again, chatbot? A design taxonomy to characterize user-chatbot relationships with different time horizons. Computers in human behavior. 2022 Feb;127:107043. Epub 2021 Okt 5. doi: 10.1016/j.chb.2021.107043
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