Development of a maturity model for electronic invoice processes.

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OriginalspracheEnglisch
Seiten (von - bis)115-127
Seitenumfang13
FachzeitschriftElectron. Mark.
Jahrgang26
Ausgabenummer2
PublikationsstatusVeröffentlicht - 1 Mai 2016

Abstract

The digitalization of invoice processes provides a good opportunity for companies to pare down expenses, optimize administrative tasks, and increase efficiency and competitiveness. But the digitalization is limited by a variety of software solutions, legal uncertainties, heterogeneous demands, lack of know-how, and information system infrastructure incompatibilities. A holistic map of electronic invoice processes is mandatory, especially to demonstrate different levels of process integration and optimization. A maturity model puts this into practice and provides companies with a tool to identify their current situation and to derive recommendations to optimize that situation. In this paper, a maturity model for electronic invoice processes will be developed using exploratory data from focus groups. A theoretical approach that is based on a procedure-model for developing maturity models is applied. Four categories (strategy, acceptance, processes & organization, and technology) are identified and enriched by sub-categories. Future research requires the development of detailed maturity metrics.

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Development of a maturity model for electronic invoice processes. / Cuylen, Angelica; Kosch, Lubov; Breitner, Michael H.
in: Electron. Mark., Jahrgang 26, Nr. 2, 01.05.2016, S. 115-127.

Publikation: Beitrag in FachzeitschriftArtikelForschungPeer-Review

Cuylen A, Kosch L, Breitner MH. Development of a maturity model for electronic invoice processes. Electron. Mark. 2016 Mai 1;26(2):115-127. doi: 10.1007/s12525-015-0206-x
Cuylen, Angelica ; Kosch, Lubov ; Breitner, Michael H. / Development of a maturity model for electronic invoice processes. in: Electron. Mark. 2016 ; Jahrgang 26, Nr. 2. S. 115-127.
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