WorkFit: Designing Proactive Voice Assistance for the Health and Well-Being of Knowledge Workers

Research output: Chapter in book/report/conference proceedingConference contributionResearchpeer review

Authors

  • Shashank Ahire
  • Benjamin Simon
  • Michael Rohs
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Details

Original languageEnglish
Title of host publicationProceedings of the 6th Conference on ACM Conversational User Interfaces
Subtitle of host publicationCUI 2024
Number of pages14
ISBN (electronic)9798400705113
Publication statusPublished - 8 Jul 2024
Event6th Conference on ACM Conversational User Interfaces, CUI 2024 - Luxembourg City, Luxembourg
Duration: 8 Jul 202410 Jul 2024

Abstract

Prior research has designed and evaluated Voice Assistance (VA) for different settings such as the home, school, and public spaces. Office environments have been relatively understudied, leaving a gap in understanding the essential factors for designing a VA specifically for work settings. In this study, we developed the WorkFit VA specific for the office environment, focusing on the health and well-being of knowledge workers. WorkFit was designed to monitor knowledge workers for sedentary behavior, inconsistent hydration, and stress, and to deliver proactive voice interventions followed by a health recommendation to mitigate those issues. We evaluated WorkFit in a field study with 15 knowledge workers for 5 working days. In the study, we determined challenges and opportunities for voice interactions in work settings. We identified contextual factors for identifying inopportune moments for voice interactions in an office setting. We found that 92% of knowledge workers accepted WorkFit's hydration interventions while 79% of them engaged in walking breaks. Moreover, breathing exercises recommended by WorkFit significantly stabilized the heart rate of knowledge workers during stress. Based on our findings, we propose five design recommendations for the development of VA customized to office settings.

Keywords

    conversational user interface, health, knowledge worker, office, proactive, ubiquitous, voice assitant, well-being

ASJC Scopus subject areas

Sustainable Development Goals

Cite this

WorkFit: Designing Proactive Voice Assistance for the Health and Well-Being of Knowledge Workers. / Ahire, Shashank; Simon, Benjamin; Rohs, Michael.
Proceedings of the 6th Conference on ACM Conversational User Interfaces: CUI 2024. 2024. 5.

Research output: Chapter in book/report/conference proceedingConference contributionResearchpeer review

Ahire, S, Simon, B & Rohs, M 2024, WorkFit: Designing Proactive Voice Assistance for the Health and Well-Being of Knowledge Workers. in Proceedings of the 6th Conference on ACM Conversational User Interfaces: CUI 2024., 5, 6th Conference on ACM Conversational User Interfaces, CUI 2024, Luxembourg City, Luxembourg, 8 Jul 2024. https://doi.org/10.1145/3640794.3665561
Ahire, S., Simon, B., & Rohs, M. (2024). WorkFit: Designing Proactive Voice Assistance for the Health and Well-Being of Knowledge Workers. In Proceedings of the 6th Conference on ACM Conversational User Interfaces: CUI 2024 Article 5 https://doi.org/10.1145/3640794.3665561
Ahire S, Simon B, Rohs M. WorkFit: Designing Proactive Voice Assistance for the Health and Well-Being of Knowledge Workers. In Proceedings of the 6th Conference on ACM Conversational User Interfaces: CUI 2024. 2024. 5 doi: 10.1145/3640794.3665561
Ahire, Shashank ; Simon, Benjamin ; Rohs, Michael. / WorkFit : Designing Proactive Voice Assistance for the Health and Well-Being of Knowledge Workers. Proceedings of the 6th Conference on ACM Conversational User Interfaces: CUI 2024. 2024.
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